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A comprehensive airline relocation effort.


Our team was selected to design all aspects of Delta Air Lines’ operations relocation from their existing location in Terminal 2 to the western concourse of a renovated Terminal 5 at O’Hare International Airport (ORD). The relocation plan encompassed Delta’s passenger-facing spaces within Terminal 5 such as ticketing, baggage service offices, and gate holdrooms. Operations and support service spaces included line maintenance, information technology, ground support equipment, cabin services, in-flight and airport customer support, and training.


A distinct branded identity at a major international airport.

The entirety of Terminal 5 is undergoing a building expansion and renovation program, of which the Delta relocation was a major component. Now completed, the west concourse is used exclusively for Delta flight operations, giving the airline a distinct branded identity at ORD.