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A national operations hub that inspires and empowers.


Looking to the future while embracing their continued growth, Northpointe Bank engaged Ghafari to transform an aging, nearly vacant building into an innovative national operations hub for their residential lending and servicing groups. Northpointe’s mission is to keep their customers at the center of everything they do, thus requiring a new kind of space that inspires and empowers their employees.

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    Tailoring the Solution

    An immersive interior and exterior user experience.

    Ghafari developed a strategic roadmap to deeper understand Northpointe’s key business drivers. This roadmap offered understanding of Northpointe’s real estate, people, and technology.

    From there, we designed an immersive interior and exterior user experience that balances diverse workstyles and high-tech meeting space, with engaging social spaces. Vast amounts of natural light and design choices that mimic Michigan nature are integral to the design’s success.

    Supporting What Matters

    A flexible workplace offering a multitude of workstyle choices.

    The Northpointe Operations Center is a flexible and creative transformation of a neglected facility. Now complete, it boasts human-focused qualities while simultaneously raising the bar for authentic workplace offerings in West Michigan. Today, the Northpointe Operations Center is a workplace offering a multitude of workstyle choices, efficiency, and flexibility for the future.